Refund policy

Return and Refund Policy

MADE-TO-ORDER PRODUCTS

Every Steady Light Co. product is created specifically for your order. Because our products are made to order, we cannot accept returns or exchanges for an incorrect size or color selection, a change of mind, or buyer’s remorse. Please review the product description and size guide carefully before ordering.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us through our Contact page within 30 days of delivery.

Include:

• Your order number
• A description of the problem
• Clear photographs showing the item and the issue

Please do not mail an item back unless we specifically instruct you to do so.

REPLACEMENTS AND REFUNDS

After reviewing your claim, we may provide a replacement or refund when the item has a confirmed manufacturing defect, arrived damaged, or was produced incorrectly. Minor variations resulting from the printing process are not considered defects.

Refunds are returned to the original payment method. Processing time after a refund is issued depends on your bank or payment provider.

SIZE AND COLOR SELECTION

We cannot replace or refund an item when the customer selected the wrong size or color. Product colors may appear slightly different depending on screen settings, and minor differences are not considered defects.

ORDER CHANGES AND CANCELLATIONS

Contact us immediately if you need to change or cancel an order. Because orders can enter production quickly, changes and cancellations are not guaranteed after an order has been submitted for production.

UNDELIVERABLE ORDERS

Customers are responsible for providing a complete and accurate shipping address. Orders returned or lost because of an incorrect or incomplete address may require an additional charge for replacement or reshipping.

For questions or to report a problem with an order, please use the Contact page on our website.